Consumers International has released a new study on consumer experiences of artificial intelligence (AI) and the ways in which AI enabled services shape their consumer journeys and experiences, and consumer outcomes. The report'Artificial Intelligence: consumer experiences in new technology' contains a summary of new findings about the consumer experience of AI from IPSOS Global's participatory research with families and individuals in India, Australia and Japan, and insights from interviews with expert stakeholders from the region. It also incorporates the results of the multi-stakeholder roundtable held in Singapore in March 2019, where consumer organisations, businesses, academics and regulators discussed how AI enabled technology can deliver the best possible outcomes for consumers, whilst recognising and mitigating against potential challenges and risks.